Delivery Policy

1. Overview

At [Company Name], we aim to ensure your bookings and services are processed and delivered efficiently and securely. This Delivery Policy outlines our service procedures, timelines, and responsibilities.

2. Order Processing

• • Bookings are processed within 1–3 business days after payment confirmation
• • Bookings are not processed on weekends or public holidays
• • During peak periods (e.g., promotions or high demand), processing times may be slightly delayed

3. Service Methods and Timeframes

a. Local Services

• • Estimated service timeframe: 2–5 business days
• • Service timing may vary depending on your location or availability

b. International Services

• • Estimated service timeframe: 5–14 business days
• • Subject to availability and scheduling conditions

Note: Service timelines are estimates and are not guaranteed.

4. Service Fees

• Service-related fees are calculated at checkout based on:
• • Service type
• • Duration or complexity
• • Applicable service rates

Once payment is confirmed, a member of our Customer Support team will contact you directly regarding service details and confirmation.

5. Booking Confirmation

• • Once your booking is confirmed, you will receive confirmation via email or SMS
• • You may use this confirmation for reference regarding your scheduled service

6. Service Details

• Customers are responsible for providing accurate and complete information required for service delivery.
• We are not responsible for failed or delayed services due to:
• • Incorrect or incomplete information
• • Unavailability of the customer
• • Additional charges may apply for rescheduling

7. Failed Service Attempts

• If a scheduled service cannot be completed after multiple attempts:
• • The booking may be considered missed
• • Rescheduling may require additional charges

8. Delays and External Factors

We are not responsible for service delays caused by:

• • Service disruptions or third-party issues
• • Weather conditions
• • Scheduling conflicts
• • Public holidays or unforeseen circumstances

9. Service Issues

• If you experience any issues with the service, please contact us within 48 hours with relevant details.
• For unresolved service concerns:
• • We will assist in reviewing the issue
• • Resolution will depend on the nature of the case

10. Responsibility and Completion

• Responsibility and ownership of the service are considered fulfilled upon successful completion of the service.

11. Service Limitations

• Certain services may be subject to:
• • Availability limitations
• • Additional requirements or conditions

We reserve the right to cancel bookings that cannot be fulfilled due to such limitations.

12. Contact Us

For any service-related inquiries, please contact us: booking@yasumiwellness.com