Delivery Policy

1. Overview

At YasumiWellness, we offer spa, wellness, and treatment services, including Seasonal Skin Fixes, Warm Stone & Oil Rituals, Spa For Busy People, and Back & Shoulder Bliss.

Since our offerings are provided as services, the term “delivery” in this policy refers to the arrangement, scheduling, and completion of booked appointments.

2. Appointment Confirmation

• • After a booking is submitted, confirmation will be sent by email, SMS, or WhatsApp
• • An appointment is regarded as confirmed only once the confirmation has been received and any required payment has been completed

3. Service Fulfilment

• • Services are carried out in person at our designated location unless stated otherwise
• • The booked treatment will take place on the confirmed appointment date and at the scheduled time
• • The length of each session may differ depending on the selected treatment and individual requirements

4. Arrival Policy

Clients are encouraged to arrive at least 10–15 minutes before their scheduled appointment.

Late arrival may lead to:

• • A shorter treatment session, or
• • Rescheduling of the appointment

This helps prevent unnecessary disruption to appointments scheduled for other clients.

5. Rescheduling and Changes

• • Appointment changes or rescheduling requests must be made at least 48 hours in advance
• • We will make reasonable efforts to arrange your preferred alternative time, subject to appointment availability

6. Missed Appointments / No-Shows

Failure to attend a confirmed appointment without providing advance notice may result in:

• • Loss of any deposit paid
• • A full or partial charge for the reserved service

7. Service Availability

All services depend on the availability of staff, equipment, and appointment times.

We may reschedule or cancel an appointment due to:

• • Operational requirements
• • Staff being unavailable
• • Equipment servicing or maintenance
• • Unexpected circumstances

Where this occurs, we will inform you as soon as reasonably possible and offer an alternative appointment.

8. Pre-Treatment Requirements

To support safe and appropriate service delivery:

• • Clients may need to complete a consultation or disclose relevant health-related information before treatment
• • Failure to provide accurate information may lead to the service being changed or refused

9. Post-Treatment Care

• • Aftercare guidance may be provided once your treatment has been completed
• • Results and recovery experiences may differ according to individual conditions and compliance with aftercare instructions

10. Contact

If you have any questions concerning your appointment or the fulfilment of a booked service, please contact us at: booking@yasumiwellness.com