Refund Policy

1. Overview

At [Company Name], we aim to ensure customer satisfaction. If you are not fully satisfied with your service, this Refund Policy outlines the conditions under which cancellations, refunds, or adjustments may be considered.

2. Eligibility for Refunds

To qualify for a refund:

• • The service must not have been used or completed
• • The request must be submitted within 7–14 days of the booking or purchase date
• • Proof of purchase (e.g., booking confirmation or receipt) must be provided

3. Non-Refundable Services

For service-related and operational reasons, the following are not eligible for refund unless an issue is identified:

• • Completed or partially delivered services
• • Services that have already been initiated or confirmed
• • Bookings marked as “Final” or “Non-Refundable”

4. Service Issues or Incorrect Bookings

If you experience an issue with your service or booking:

• • Contact us within 48 hours of the scheduled service
• Provide:
• • Relevant details or evidence of the issue
• • Booking reference and service details

Upon review, we may offer:

• • A rescheduled service
• • A refund

5. Service Conditions (Special Cases)

For certain services such as:

• • Scheduled sessions
• • Time-based or appointment-based services

Additional conditions apply:

• • Services must not have been started or used to be eligible for a refund
• • Issues caused by misuse, failure to follow instructions, or non-compliance are not covered

6. Refund Process

To request a refund:

• • Contact us at booking@yasumiwellness.com with your booking details
• • Wait for confirmation and further instructions

Requests submitted without prior contact may not be accepted.

7. Processing Time

• • Refunds will be processed after review and approval
• • Approved refunds will be issued through the original payment method
• • Processing time: 5–10 business days, depending on your payment provider

8. Adjustments

• • Adjustments or rescheduling are subject to service availability
• • If the requested option is unavailable, we may offer an alternative or refund

9. Booking Cancellations

• • Bookings may be cancelled before the scheduled service only
• • Once a service has started or is in progress, it cannot be cancelled and will follow the refund conditions above

10. Abuse of Policy

We reserve the right to:

• • Decline requests that do not meet our policy requirements
• • Refuse service in cases of suspected misuse or fraudulent activity

11. Contact Us

For any refund-related inquiries, please contact: booking@yasumiwellness.com