Refund Policy

1. Overview

At YasumiWellness, we offer spa, wellness, and treatment services, including Seasonal Skin Fixes, Warm Stone & Oil Rituals, Spa For Busy People, and Back & Shoulder Bliss.

Because of the nature of these services, payments are generally non-refundable unless one of the specific circumstances described below applies.

2. No Refunds for Completed Services

• • Once a service has been fully delivered, a refund will not be provided
• • Outcomes can differ from one individual to another and are not guaranteed

3. Deposits and Advance Payments

Deposits paid to reserve appointments are non-refundable.

Deposits may be:

• • Applied to a new appointment where rescheduling takes place within the permitted notice period
• • Lost in the event of a late cancellation or failure to attend

4. Cancellation and Refund Eligibility

A refund may only be considered in the following circumstances:

• • The appointment is cancelled within the allowed notice period and the client does not request rescheduling
• • We are unable to deliver the service because of unexpected circumstances
• • A payment was made twice or was processed incorrectly

All refunds that qualify for consideration remain subject to management approval.

5. Medical or Skin Reactions

• • Clients must provide complete information about any relevant medical or skin conditions before receiving treatment
• • We are not responsible for adverse reactions where relevant information was not fully disclosed
• • Refunds will not be granted solely because of dissatisfaction with results or reactions, unless it is established that negligence caused the issue

6. Service Unsuitability

If, during a consultation and before the service begins, a treatment is considered unsuitable, we may:

• • Suggest an alternative service, or
• • Provide a credit or refund at our discretion

7. Refund Process

• • Approved refunds will be processed within 7–14 business days
• • Unless another arrangement is agreed upon, refunds will be returned through the original payment method
• • The time required for funds to appear may differ depending on the payment provider

8. Late Arrivals and No-Shows

• • Clients arriving late may receive a shorter session or have their appointment cancelled
• • Refunds will not be provided for missed appointments or no-shows

9. Changes to This Policy

We may revise this Refund Policy at any time, and any changes will become effective immediately.

10. Contact Us

For questions relating to refunds, please contact us at: booking@yasumiwellness.com